Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes possession of the goods.

Please note that once an order has been dispatched, it can no longer be cancelled. In this case, any cancellation request will be treated as a withdrawal from the contract, and the goods must be returned in accordance with the return process described below.

Need to return an item?

To request a return, log in to your customer account at https://account.jaeactivewear.com and submit a return request from your order.

If you are unable to access your account, you may alternatively notify us by email at contact@jaeactivewear.com. Submitting a request through your account or by email constitutes your notice of withdrawal under applicable consumer protection laws.

Initiating a Return

Customers can access their account using the email address used to place the order. A login code or authentication link will be sent to that email address when required.

Once your request has been submitted through the account portal, you will receive further instructions regarding the return process.

If you are unable to access your account or experience any issues using the self-service portal, please contact us at contact@jaeactivewear.com for assistance.

Returning Goods After Withdrawal

Once you have informed us of your decision to withdraw from the contract, you must return the goods without undue delay and in any event no later than 14 days from the date on which you communicated your withdrawal.

The deadline is met if you send back the goods before the 14-day period has expired.

Condition of Returned Goods

Returned goods must meet the following conditions:

Returned within the applicable withdrawal period.
Unworn, unused, and unwashed.
Free from stains, odors, pet hair, or other signs of use beyond what is necessary to inspect the product.
With all original tags and labels attached, where applicable.

Customers are required to handle the goods with reasonable care. We reserve the right to reduce the refund amount if the value of the goods has diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Return Shipping

Customers are responsible for the cost of return shipping.

Return shipping costs are not reimbursed unless the returned item is damaged, defective, or incorrect, or where reimbursement is otherwise required by applicable law.

We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will include the purchase price of the returned items and, where required by applicable law, the original standard delivery charges paid for the order. Additional charges arising from expedited or non-standard delivery methods selected by the customer are not refundable.

We will process refunds without undue delay and no later than 14 days after receiving the returned goods or proof that the goods have been returned, whichever is earlier.

Exchanges

If you wish to exchange an item for a different size, please contact us at contact@jaeactivewear.com. Exchanges are subject to stock availability.

If the requested size is unavailable, customers will need to return the original item in accordance with this Return & Refund Policy and place a new order for the desired size.

Customers are responsible for returning the original item and placing a new order separately.